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F.A.Q.

We got you.

Shipping

Where does Friendshop ship?
Friendshop currently ships to the 50 United States and Puerto Rico. You may experience longer delivery times when shipping to Alaska, Hawaii, Puerto Rico or if your items are backordered. Tag us on IG: @gofriendshop to let us know where you live.

How long does shipping take?
We offer free Standard Shipping (3-9 business days) on all orders. We also have Expedited Shipping (1-2 business days) for those times you just can’t wait for $19.99.

I am joining a friend's group cart. Can I ship my items separately?
Absolutely! The default is that we ship to the person who started the group cart. If you'd like your items shipped to a different address, just be sure to input your shipping address in the group cart.

When will my order ship?
After you place your order, processing takes 1-2 business days. You will get a shipment notification and tracking number email as soon as your individual order ships. Friends in your group cart will get notifications for their items.

Sometimes our products fly off our internet shelves so quickly that they might be backordered. In these cases, we’re sorry about that and will email you to keep you updated! Should any questions arise, shoot us a note at hi@gofriendshop.com.

How can I update my order or edit my shipping address?
If your order is shipping to an incorrect address, please email hi@gofriendshop.com as soon as you can. Same goes for if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to make it happen.

Returns & Exchanges

How do I place a return or exchange?
We’re sorry that you didn’t love your purchase with Friendshop. Please reach out to hi@gofriendshop.com with your order number and specify the products you’d like to exchange or return. We’ll send you your free exchange / return shipping label.

What’s your return policy?
We want you and your friends to love your Friendshop purchases, so we offer free returns. All returns must be processed within 30 days of receiving the order. Order # must be provided to place a return. Email us at hi@gofriendshop.com, and we’ll take care of it for you.

The refund amount for the return will be prorated based on the group discount bucket you end up in after the return. We’ll refund to your original form of payment.

How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.

What should I do if I receive the wrong product?
Firstly, we’re sorry about that! Please email hi@gofriendshop.com and we’ll make sure things are fixed for you!

Friendshop FAQ

How do I group up with my friends to save?
If you want to take the lead:
1. Sign up to start a group cart.
2. Go to your cart to retrieve your unique invite link. Share it with friends to invite them to shop. They can add items to your group cart and tell us where to ship their items. Unlock discounts when more stuff gets added to your group cart. The more items your group buys, the more everyone saves. Discounts will be automatically applied to your cart.

3. You check out for all your friends & have them pay you back. We will help you calculate how much each person owes.

If you are joining a friend's group cart:
Click on the link your friend sent you. Enter your email to join their cart. Add your items to their cart and enter your preferred shipping address. The group cart owner will check out for you, so just pay them back! Simple as that.

Do I have to invite friends to save?
You don't have to invite friends to save. As long as you hit the required basket sizes, discounts will be applied to your cart.

Can I pay for my own items in my friend's group cart?
Only the person who started the group cart can check out for everyone. We recommend using Venmo / PayPal or just good ol’ cash to pay them back!

What brands do you carry?
We have a wide selection of popular beauty brands. These include Urban Decay, NARS, Drunk Elephant, La Mer, Tarte, BareMinerals, and so many more! Our beauty editors hand-pick all the brands and products we carry to make decision-making easier for you. We’re always adding new brands, so let us know by emailing hi@gofriendshop.com if there’s a brand you want to see on Friendshop.

Why do you have such awesome prices?
You help us save on marketing costs by bringing your friends to shop with you. We get products from a variety of sources, including brand partnerships, excess product at a manufacturer, department store cancellations, merchandise clear-outs due to warehouse size constraints, and more. We pass our savings onto you and your friends.

I have a question and want to talk to a person about it.
Feel free to live chat us by clicking this icon or calling us at (614) 733-9848. Our business hours are Monday through Saturday, 9am-6pm PT. Dont' worry, we’ll get to your question ASAP.